Refund policy

At Bra Necessities, we understand that finding the perfect bra can take a little trial and error. If you are not completely satisfied with your purchase, call us at 780-672-2701 to discuss the return.  If you have any questions or concerns about your purchase, Contact Us within 30 Days of Purchase.

Bra Necessities specializes in helping customers find the perfect fit. If you feel your item isn’t quite right, we encourage your to contact us for advice. All returns must have authorization from a Bra Necessities employee before being returned.

Many items are eligible for exchange or store credit. Please see restrictions below. 

The following items are not eligible for exchange or store credit:

• All items purchased On Sale or at a Discount
• All items with a gusset (crotch) including women's & men's underwear, lingerie sets that are sold as a set with underwear, bathing suits, swimwear bottoms or swimwear tops and bottoms that are sold as sets
• Items without the manufacturer tags
• Visibly worn, washed, soiled or scented items
• Other Items at our discretion

How to Exchange

If you would like to exchange your item for a new style or different size, please call us at 780-672-2701 or email your request to hello@branecessities.net.

Customers are responsible for the cost of return shipping. They may choose any mail carrier to return their items. Bra Necessities recommends choosing a pre-paid delivery method with tracking and/or confirmation of delivery. Ship the item with original tags attached and sales receipt to:

You will receive an email or call when your package is received.